Rug care for hotels, interiors and managed properties

For hotels, offices, interior designers and property managers. We collect on a set schedule, send a written report on each rug, wash and repair by hand, and bring the rugs back on an agreed date. You deal with one person from quote to return.

Send an enquiry Email care@thecarpethouse.sg

Pricing a single rug? Calculate your price

Home›Hotels, Designers & Property Managers

Who we work with

Hotels and serviced residences

Lobby, suite, ballroom and corridor rugs.

Interior designers

Client pieces before installation or at handover.

Property and facilities managers

Furnished units, show flats and common areas.

Offices and building managers

Corporate lobbies and meeting rooms.

Procurement teams

Clear quotes, invoices and one point of contact.

Why the way a rug is cleaned matters

A good hand-knotted rug (made by hand, one knot at a time) in a lobby or suite can last for decades. The wrong cleaning can damage it in one visit. Hot-water machines and harsh detergents can make the colours run, shrink the base threads the rug is woven on, and leave a film that attracts dirt.

We take loose rugs away and wash them by hand. We test the colours, soak each rug and wash it with a gentle, wool-safe shampoo, push the dirt out with a rake until the water runs clear, then dry it fully. It is slower. It is also how a rug stays in good condition for years.

Over the years we have looked after rugs for hotels, embassies, places of worship and offices in Singapore.

Washed by hand, never by machine Condition report per rug Free islandwide pickup Since 2005

Loose rugs only

We specialise in loose rugs: Persian, oriental, silk, wool and machine-made. We don’t clean wall-to-wall carpet, and we don’t clean on site.

A space is never left bare

We handle 20 to 30 rugs at a time and collect them in batches, so a room is never left without rugs. (We don’t lend replacement rugs.) We can also collect after hours.

Honest advice

If a rug isn’t worth restoring, we tell you when we quote, before you spend anything.

Pushing the water out with a rake

How it works

Six steps, with a written record at each one, so your team always knows where each rug is.

Send photos and a list

WhatsApp or email a photo of each rug with its rough size and where it is (for example "Lobby, 3 × 4 m"). A simple spreadsheet is fine.

Written quote and schedule

We send a quote for each rug, any repairs we suggest, and proposed pickup and return dates. Nothing starts until you approve.

Scheduled pickup

Our team collects at an agreed time, anywhere in Singapore, for free. We can come after hours, when your lobby or office is quiet. We label and roll each rug and tick it off against your list.

Condition report

Before any work begins, we photograph and check each rug: wear, stains, moths, colours that have run, the fringes and edges, and any old repairs. You get the report, so there are no surprises.

Hand-wash and repair

We test the colours, wash each rug by hand, rinse it with a rake until the water runs clear and dry it fully. Repairs you approve are done by hand with matching wool.

Return and placement

Rugs come back on the agreed date, ready to lay or in breathable wrapping, with a note of the work done and simple care advice for your housekeeping team. Between refits or before installation, we can store pieces with us and deliver straight to site on an agreed date.

Timings, pickup and paperwork

Clear timings, written records and one person to deal with from quote to return.

5–7 working days

Typical washing turnaround

Counted from pickup. Drying depends on the weather and how thick the rug is, and we never return a rug that isn’t dry right through.

1–6 weeks

Repairs and restoration

Fringes and small holes usually take 1 to 2 weeks, and re-weaving 3 to 6 weeks. You get a firm date once we have seen the rug.

Free

Islandwide pickup and delivery

We agree collection and return times with your team in advance, including after hours. We handle 20 to 30 rugs at a time, in batches.

Per rug

Condition reports

Photos and notes when each rug arrives, so your records show its condition before the work and what we did.

Written

Quotes and invoices

Listed rug by rug, ready for purchase orders and your accounts team. No hidden charges.

Yearly

Annual or twice-yearly service

We can wash your rugs once or twice a year on a set schedule, so lobbies and busy rooms stay looked after.

Common questions from hotels, offices and designers

No. We specialise in loose rugs, which we collect and wash by hand at our own facility. That is how we can test the colours, wash each rug fully and dry it properly.

Yes. We handle 20 to 30 rugs at a time. Send us the list and we’ll propose a schedule. We collect in batches, so a space is never left without rugs. We don’t lend replacement rugs.

Photos of each rug as it arrives, with notes on wear, stains, moths, colours that have run, the fringes and edges, and any old repairs. It also lists the repairs we suggest, each priced separately, so you approve only what you want.

Yes. Designers often send us antique or second-hand rugs before installation, or at the end of a project. We can deliver straight to site on an agreed date.

WhatsApp +65 9631 2421 or email care@thecarpethouse.sg with a photo of each rug, its rough size and where it is. We reply with a written quote for each rug and proposed dates.

Yes. We can collect and return rugs after hours, when your lobby, office or function room is quiet. We agree the times with your team in advance.

Usually once or twice a year, depending on how busy the space is. We can set up an annual or twice-yearly service, so the rugs are washed on a schedule without you having to remember.

Tell us about your rugs

Photos, sizes and locations are all we need to start.

WhatsApp+65 9631 2421 Emailcare@thecarpethouse.sg Call+65 9631 2421

Get a quote for your
hotel or office rugs

Send us your list of rugs by the enquiry form or by email, and we’ll reply with a written quote and dates.

Send an enquiry Email us